Shipping Information and Customs

SHIPPING AND CUSTOMS INFORMATION: 

SHIPPING:

At HooplaHats.com, our goal is to offer you the best shipping options that are available to us. Every day we deliver to customers, ensuring that we provide the highest levels of responsiveness to you. 

STRAIGHT FROM OUR WAREHOUSE

AT HOOPLAHATS.COM YOU GET AMAZING DEALS ON SPECIALLY SELECTED MERCHANDISE.  ALSO, YOU'RE NOT DEALING WITH A TRADITIONAL STORE.  WE DESIGN OUR PRODUCTS WITH ATTENTION TO STYLE AND QUALITY.  AND WE SHIP STRAIGHT FROM THE WAREHOUSE, RIGHT TO YOUR FRONT DOOR.

Some items will take more time to ship, while others will be quicker.  Shipping times will be dependent on our manufacturers ability to process the order and prepare the items for shipment.

The time frame for order delivery is divided into two parts:

  • Processing time: Consists of order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 1-2 business days after the order is placed. The orders are then processed, which takes an additional 2-7 business days. Once processed, the shipping begins.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to you after the processing time above.
  • FREE Canada and FREE US delivery usually takes about 12-19 business days after the orders are processed (can take longer for certain items but also shorter times for others!  Once items are sent to the manufacturer for dispatch, the order is processed and then shipped.  These items may be shipped from different warehouse locations and therefore take time to reach the final destination, get through customs etc., which is why we offer this shipping for FREE.
  • PAID Canada and PAID US delivery usually takes between 7-14 business days (but can take longer from time to time, and again, sometimes even shorter).  Paid Canada and PAID US delivery are available for select items ONLY.  Items with PAID delivery options will show the PAID delivery option at Checkout.  If no Paid Shipping option is shown, then it is not available for that particular item.  Once PAID shipping items are processed, they are then shipped from domestic or more localized warehouses or locations.
  • International Shipping rates will vary depending on cart value.
  • Packaging may differ from FREE and PAID deliveries.
  • As our distribution centres are located in multiple locations, when you order different products in one order, these products may come from different distribution centres.  This allows us to offer you the best deal for our products and is also the fastest way to get the products to you.  The items ordered therefore may be shipped in different packages and may also arrive on different dates.  

CUSTOMS:

Usually, there are no additional import costs for items purchased.  However, we cannot guarantee that it will never happen. As many of our products are shipped from multiple warehouses, from time to time, some orders may be subject to import taxes, customs duties and fees levied by the destination country.  Additional charges for customs clearance must be borne by the recipient.  When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.  Cross-border shipments are subject to opening and inspection by customs authorities. 

Buyers are responsible for any customs and import taxes that may apply. Hoopla Hats is not responsible for delays due to customs.